Further Support Services
Bug and Patch-Support
The Bug and Patch-Support provides efficient procedures to implement patches, updates and upgrades.
Our personnel in the Network Operation Center are at your disposal around the clock and therefore ensure the smooth integration of the necessary software. Additionally, you get support from our internal development team, which reacts quickly in the case of faults.
Web Support
It is difficult to test complex web structures and applications in an extensive way when dealing with standardised software solutions. Certainly the availability and function of these applications are also essential during higher user appearance, to prevent turnover losses, customer irritation or the loss of prestige.
Therefore, ScanPlus checks your web applications in individually defined intervals with load and performance tests in the Network Operation Center. They go far beyond the pure automated solutions.
Application Support
Our competence in the support of our clients is now well-known. Therefore, especially the application support offers the ideal extra service for software companies.
Prepare yourself for the growing demand for more technical support, and offer your clients a 24/7 first and second level user support. Furthermore, IT rollouts and updates can ideally take place outside the common working hours and thereby guarantee the highest availability.
