Network Operation Center
The ScanPlus Network Operation Center (NOC) provides a frictionless workflow of your IT, around the clock. Our highly qualified personnel control your hardware and services and intervene regularly before your processes break down.
The Network Operation Center controls all systems, applications and services we have arranged with you and starts, if necessary, the individually verified escalation routines. Furthermore, regular reports at arranged time intervals will keep you well informed. Planned updates and maintenance operations are performed within a defined time-frame.
The following operations can be performed via the ScanPlus-NOC:
- 24/7 availability on 365 days a year
- Permanent network monitoring
- Permanent Data Center Service monitoring
- Permanent application monitoring
- Constant on-call duty
- Error processing and fault reports
- Elimination of the occurred faults and disturbances
- Analysis of the generated services
- Escalation and complaint management
- Documentation of all incidences
- SLA-Management
To be able to supply an error-free 24/7 Support, ScanPlus works with a multiple layer model. Thus, enough capacity is available at all times directly on site and if necessary further qualified personnel can be called up.
The ScanPlus-NOC is available to the customers at any time via a dedicated phone number or per E-Mail.
